1. Scope
These terms and conditions apply to all treatment, expert-report and consultation services provided by the private practice Doctor-medic Otilia Gudana in Munich, in person or via video consultation.
2. Contract formation
A treatment contract under §§ 630a et seq. BGB is concluded when the practice and the patient agree on the time and type of appointment, whether verbally, by phone, electronically or in writing. Actual treatment is not required for the contract to arise. For expert reports, the contract is formed by written or text-based instruction and acceptance. The practice treats private payers and recipients of civil-service reimbursement only; it does not bill statutory health-insurance funds.
3. Private billing (GOÄ)
The practice is private. All services are billed to patients directly under the German Physicians' Fee Schedule (GOÄ) in its current version. The standard fee applies; a higher multiplier may be charged for increased difficulty or time expenditure and will be shown transparently on the invoice. The practice will provide a cost estimate on request for submission to the insurer. Individual fee agreements under § 2 GOÄ remain unaffected.
4. Cancellation and missed appointments
The practice operates as a by-appointment-only practice. Each slot is reserved exclusively for the patient; other patients are not scheduled at that time.
Appointments are binding. Cancellations or rescheduling are only effective if they reach the practice at least 24 hours before the scheduled time. The time of receipt during normal business hours is decisive; messages received outside these hours are deemed received on the next business day.
If the patient cancels late or fails to attend, the practice retains its fee claim under § 615 BGB (acceptance delay). The missed appointment will be invoiced at the GOÄ fee for the reserved time, less any expenses saved. The claim exists only to the extent the practice could not otherwise allocate the reserved time despite reasonable efforts. The patient may prove that no loss or a smaller loss was incurred.
The fee claim does not apply if the patient immediately notifies the practice and, on request, provides credible evidence of one of the following exceptions: sudden unforeseeable acute illness preventing attendance; accident; unforeseen inpatient admission; force majeure; inability to contact the practice in time due to reasons attributable to the practice; or an agreed rescheduling before the 24-hour deadline. For expert-report appointments, the individual written fee agreement takes precedence.
By booking an appointment, the patient expressly accepts these cancellation terms.
5. Video consultation
Video consultations run over a GDPR-compliant, certified provider. You are responsible for a stable internet connection and a suitable private setting on your side.
6. Expert reports
Expert-report instructions are subject to a separate written offer including scope, timeline and fee estimate. Payment terms and cancellation conditions are agreed individually.
7. Liability
Liability is limited to intent and gross negligence, except where mandatory law provides otherwise (e.g. injury to life, body or health).
8. Applicable law and jurisdiction
German law applies. Place of jurisdiction, insofar as legally admissible, is Munich.
9. Severability
Should individual provisions be or become invalid, the validity of the remaining provisions is not affected.